Although this isn't the mainaspect for you to distinguish a dependable shared hosting company from a bad one or a reseller from a real provider, being able to call and consult with a live person is an indicator that you aren't using the services of a one-person company and that you'll be able to reach somebody when you're in need of assistance. The telephone support for web hosting services may range from general to experienced, thus the issues that can be resolved through a phone call vary depending on the provider. Usually, these issues are simpler and feature billing or 1st level tech issues because more difficult problems usually require a support ticket where both you and the administrators can track what is going on with a given situation. Still, having the option to phone call your supplier will save you considerable time and efforts for the numerous small issues that will eventually show up when you manage your website hosting account.

Phone Support in Shared Hosting

In case you decide to take advantage of one of our Linux shared services, you can get hold of our support crew over the telephone for 14 hrs per day. We will help you choose the most suitable package for your web sites since we think that it is better to discuss such issues with a live person. If you already own an account, we are able to assist you with any kind of sales/billing questions and general issues, even with some technical matters that don't involve a long time or escalation to an administrator as it'll be more convenient to open a support ticket for time-consuming problems in order to have the entire communication in a single place. We have telephone numbers in the United States of America, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk with our agents.

Phone Support in Semi-dedicated Hosting

When you want additional information about the Linux semi-dedicated hosting that we provide, you have the option to call some of the three support lines that we have around the globe - in the United States of America, the United Kingdom and Australia. Thus, you'll be able to check in advance whether our solutions will be appropriate for your web sites. If you are already our customer and you own a semi-dedicated account, you'll be able to contact us over the phone for fourteen hours every day about any type of billing or general questions. For strictly tech troubles you are able to employ our ticketing system to communicate with our technical support as someissues simply need additional time to be resolved, but we can help you on the phone with a lot of minor technical problems as well, saving you time and efforts.